Terms & Conditions
Waiver & Disclaimer
Any physical activity carries an inherent risk of bumps, bruises and minor injury. By participating in Clip ‘n Climb Ipswich, or allowing the children in your care to participate, you acknowledge and accept this risk.
Clip ‘n Climb Ipswich is a potentially dangerous activity that can lead to serious injury if safety procedures are not followed. All participants are required to adhere to the rules stipulated in the ‘Rules for Climbers’ and any additional safety information provided by arena staff during the mandatory pre-climb safety briefing . Clip ‘n Climb Ipswich cannot be held responsible for any participants acting outside of these rules for their safety and well-being.
These include, but are not limited to:
- All climbers can only climb during their designated climbing session booking slot.
- All climbers must attend the safety briefing as part of their climbing session booking slot.
- Do not climb unless you are securely attached via the BelayMate system.
- Do not walk or stand on the purple coloured warning mats for challenges already in use or marked fall zones on the climbing arena floor.
- Do not ‘pull down’ on the rope whilst climbing.
- Do not run within the climbing arena.
- The minimum age for participation is 4 years old except from Toddler Sessions.
- The maximum weight limit of participants is 150kgs.
- The minimum height to take part in extreme challenges (vertical drop slide or leap of faith) is 120cm.
- All participants must dress appropriately when taking part in Clip ‘n Climb. Comfortable loose clothing and trainers are recommended, and long hair should be tied back. Open-toed shoes or climbing shoes, hooded tops, or loose jewellery must not be worn in the climbing arena.
- All parents or legal guardians remain responsible for the welfare of their child at all times.
- Parents or legal guardians of children aged 4-6 years old who are concerned about their child’s confidence and ability to climb, and would like to accompany their child into the climbing arena, we kindly request that you speak with the arena leader on the day. This also applies to parents & legal guardians of children with SEND requirements.
- All children up to & including 11 years old should have a parent, or legal adult guardian present in the building at all times when using the Clip ’n Climb Ipswich facility.
- If your child is 12-17 years old and you wish to leave them unattended, please inform reception staff and leave emergency contact details.
- All participants and guests, including parents and guardians, are welcome to take photos/videos during their experience at Clip ‘n Climb Ipswich, but we cannot be held responsible for photos/videos taken and used by members of the public. Clip ‘n Climb Ipswich will not take or use any photos for promotional purposes without first obtaining written consent.
It is not the responsibility of Clip ‘n Climb Ipswich to know whether or not a customer is medically fit and able to climb. All participants must make Clip ‘n Climb Ipswich staff aware of any past or existing injuries that may affect your participation. Any customers choosing to take part when pregnant (which we advise against) must inform us of their pregnancy and proceed at their own risk. If you are in any doubt about your ability to participate, we advise you to speak to a member of Clip ‘n Climb Ipswich staff. By taking part, you acknowledge that you are in a fit state of health to participate and do not have a medical condition that may be triggered or aggravated by participating in activities in the climbing arena.
All participants are required to sign a waiver & disclaimer agreeing to Clip ‘n Climb Ipswich’s Terms & Conditions before they can begin climbing in the arena. Customers booking online are required to acknowledge and agree to the Terms & Conditions as part of the online booking process. Customers making a booking for a birthday party, group sessions, or a private event will be sent a confirmation email containing our full Terms & Conditions to share with all participants / parents or legal adult guardians, and will be required to sign a waiver & disclaimer on behalf of their party/group. Any other customers will need to complete and sign a waiver & disclaimer form when they arrive at Reception.
Bookings must be made by those aged 18+. In making any booking with Clip ‘n Climb Ipswich, you accept all the Terms & Conditions specified. Please do not make a booking with Clip ‘n Climb Ipswich or purchase any related products or vouchers until you have read and understood all the Terms and Conditions.
All standard climbing sessions, private hire, group bookings, parties and corporate team building events must be paid for in advance, otherwise you or your group will not be allowed to participate.
Booking confirmations will be delivered by email to the email address provided through our booking system online or by a member of our team when making a birthday party or group event booking.
Please note that we strongly advise arriving 5-10 minute before your scheduled booking slot to allow you enough time to sign in at reception so you are fully prepared for the climbing session. Each climbing session booking slot is 1 hour and 30 minutes in duration – including your 30 minute safety briefing and harness fitting, and your 1 hour climbing session. All opening times and availability can be found on our website and booking page.
Cancellations & Refund Policy
Despite the best planning possible, we appreciate that life happen and you may need to cancel your booking with us:
Standard Climbing Sessions:
If you wish to cancel or amend your booking, we can rearrange your session or issue a refund for cancellations made up until 48 hours before your booking time slot where necessary – please email full details to firstname.lastname@example.org to do so (phone calls or other forms of social media will not be accepted as a confirmation for a cancellation). If your booking is placed within 48 hours of your booking time slot, you will not be eligible for a refund if you make a cancellation. If someone within your booking group develops COVID-19 symptoms, please email us straight away and we will reschedule your session for after 14 days from your original booking date. Please also note that refunds will NOT be provided if we experience another government enforced lockdown and your booking cannot go ahead during the specified timeframe; however, you WILL NOT LOSE YOUR BOOKING, and will be able to reschedule when we reopen with no expiry date.
In the event of any no-shows (where a customer fails to show up for a session with no prior warning), the customer’s session will be forfeited with absolutely no right of refund or reschedule. Our refund policy is applicable to your original booking date and 48 hours before that particular booking time slot; if you decide to move your booking, you will not be eligible for a refund based on your new booking date. Active discount codes or gift vouchers must be applied during the online booking process – they cannot be added once a booking has been confirmed and processed online.
A £100 deposit is requested in order to book your birthday party with Clip ‘n Climb Ipswich, which will be non-refundable if cancelled within 28 days of your birthday party date. Our Events Co-ordinator will contact you 7 days before your party date to confirm your final birthday party numbers; this will allow us to calculate your final amount payable for the day of the birthday party. Whilst we can appreciate that some children may drop out last minute (e.g. due to sickness), unfortunately we will not be able to refund for these individuals within the 7 day period once you have confirmed your final birthday party numbers. Our minimum number for a birthday party is 10 so your final amount payable would always be based on this minimum despite last minute cancellations from individuals within the birthday party. Please email email@example.com for all birthday party cancellations. Active discount codes or gift vouchers cannot be applied to birthday party bookings.
Full payment is required in order to book your group climbing session with Clip ‘n Climb Ipswich. We will issue a full refund for cancellations made up until 7 days before your booking slot. In cases where a deposit has been paid, this is non-refundable for cancellations made within 28 days of the event date. Final number of participants will need to be confirmed with the Events Co-ordinator at least 7 days before the event date – please note that this number will be payable and is non-deductible should less people attend on the event day. Please email firstname.lastname@example.org for all group cancellations. Active discount codes or gift vouchers cannot be applied to group bookings.
Food & Drink
Customers and guests are not permitted to consume food or drink at Clip ‘n Climb Ipswich unless it has been purchased from our on-site Paddy & Scott’s cafe. There is a water fountain within our climbing arena so you can bring your own water bottle to fill up during your session – but only water is allowed within the climbing arena. We are also happy for you to bring your own reusable coffee cups for when placing an order from our Paddy & Scott’s cafe. No cakes or decorations linked to birthday parties may be brought into our cafe.
Lockers are available to store items securely and all items are stored at your own risk. Clip ‘n Climb Ipswich will NOT accept any responsibility for loss, theft or damage to valuables or any personal possessions that belong to any customer or guest during their visit to our centre.
Please email email@example.com for all lost property enquiries. If your item is found, it will be held for a maximum period of one month, after which time the item will be donated to charity if it remains unclaimed. Clip ‘n Climb Ipswich accepts no responsibility for returning lost property items to you, or for any items that remain unclaimed within this time frame.
Clip ‘n Climb Ipswich will not accept any antisocial behaviour in the climbing arena or anywhere within the centre. If any customers or guests are abusive to any other visitor or a member of our staff, Clip ‘n Climb Ipswich reserves the right to remove the offending person from the premises without any refund.
There is a zero tolerance approach to banned substances. Consumption of alcohol is prohibited unless this has been agreed as part of a private event booking, where alcohol is only to be consumed by customers after they have finished climbing in the arena. Those bringing unauthorised alcohol into the centre will be asked to leave. Customers are not permitted to take part in climbing activities under the influence of alcohol; Clip ‘n Climb Ipswich staff reserve the right to refuse access to the arena if they suspect you may be under the influence of alcohol or any banned substance. – mention at the top about the use of drugs as well as consumption of alcohol.