Terms & Conditions

Waiver & Disclaimer:

 

Standard Climbing Arena Rules:

Important information for Spectators & Visitors:

Session Specific Rules:

Antisocial Behaviour:

Cafe:

Soft Play:

Booking Policy:

Bookings must be made by those aged 18+. In making any booking with Clip ‘n Climb Ipswich, you accept all the Terms & Conditions specified. Please do not make a booking with Clip ‘n Climb Ipswich or purchase any related products or vouchers until you have read and understood all the Terms and Conditions.

All standard climbing sessions, private hire, group bookings, parties and corporate team building events must be paid for in advance, otherwise you or your group will not be allowed to participate.

Booking confirmations will be delivered by email to the email address provided through our booking system online or by a member of our team when making a birthday party or group event booking. If you do not receive your booking confirmation, please contact us immediately so that we can re-send to an alternative email address.

Please note that we strongly advise arriving 5-10 minute before your scheduled booking slot to allow you enough time to sign in at reception so you are fully prepared for climbing session. Each climbing session booking slot is 1 hour and 30 minutes in duration – including your 30 minute safety briefing and harness fitting, and your 1 hour climbing session. All opening times and availability can be found on our website and booking page.

Cancellations & Refund Policy:

Despite the best planning possible, we appreciate that life happen and you may need to cancel your booking with us:

Standard Climbing Sessions:

Full payment is required in order to book your standard climbing session with Clip ‘n Climb Ipswich. Once you have booked your climbing session online via our website, we will issue a full refund for cancellations made up until 48 hours before your booking time slot. If your booking is placed within 48 hours before your booking time slot, you will not be eligible for a refund if you make a cancellation. Please email full details to info@clipnclimbipswich.com for any cancellations – phone calls or other forms of social media will not be accepted as a confirmation for a cancellation.

In the event of any no-shows (where a customer fails to show up for a session with no prior warning), the customer’s session will be forfeited with no absolutely no right of refund or reschedule. Our refund policy is applicable to your original booking date and 48 hours before that particular booking time slot; if you decide to move your booking, you will not be eligible for a refund based on your new booking date. Active discount codes or gift vouchers must be applied during the online booking process – they cannot be added once a booking has been confirmed and processed online.

Birthday Parties:

A £100 deposit is requested in order to book your birthday party with Clip ‘n Climb Ipswich, which will be non-refundable if cancelled within 28 days of your birthday party date. Our Events Co-ordinator will contact you 7 days before your party date to confirm your final birthday party numbers; this will allow us to calculate your final amount payable for the day of the birthday party. Whilst we can appreciate that some children may not drop out last minute (e.g. due to sickness), unfortunately we will not be able to refund for these individuals within the 7 day period once you have confirmed your final birthday party numbers. Our minimum number for a birthday party is 10 so your final amount payable would always be based this minimum despite last minutes cancellations from individuals within the birthday party. Please email events@clipnclimbipswich.com for all birthday party cancellations. Active discount codes or gift vouchers cannot be applied to birthday party bookings.

Group Bookings:

Full payment is required in order to book your group climbing session with Clip ‘n Climb Ipswich. We will issue a full refund for cancellations made up until 7 days before your booking slot. In cases where a deposit has been paid, this is non-refundable for cancellations made within 28 days of the event date. Final number of participants will need to be confirmed with the Events Co-ordinator at least 7 days before the event date – please note that this number will be payable and is non-deductible should less people attend on the event day. Please email events@clipnclimbipswich.com for all group cancellations. Active discount codes or gift vouchers cannot be applied to group bookings.

Food & Drink:

Customers and guests are not permitted to consume food or drink at Clip ‘n Climb Ipswich unless it has been purchased from our on-site Paddy & Scott’s cafe. There is a water fountain within our climbing arena so you can to bring your own water bottle to fill up during your session – but only water is allowed within the climbing arena. We are also happy for you to bring your own reusable coffee cups for when placing an order from our Paddy & Scott’s cafe. No cakes or decorations linked to birthday parties may be brought into our cafe.

Customer Property:

Lockers are available to store items securely and all items are stored at your own risk. Clip ‘n Climb Ipswich will NOT accept any responsibility for loss, theft or damage to valuables or any personal possessions that belong to any customer or guest during their visit to our centre.

Please email info@clipnclimbipswich.com for all lost property inquiries. If your item is found, it will be held for a maximum period of one month, after which time the item will be donated to charity if it remains unclaimed. Clip ‘n Climb Ipswich accepts no responsibility for returning lost property items to you, or for any items that remain unclaimed within this time frame.

Antisocial Behaviour:

Clip ‘n Climb Ipswich will not accept any antisocial behaviour in the climbing arena or anywhere within the centre. If any customers or guests are abusive to any other visitor or a member of our staff, Clip ‘n Climb Ipswich reserves the right to remove the offending person from the premises without any refund.

There is a zero tolerance approach to banned substances. Consumption of alcohol is prohibited unless this has been agreed as part of a private event booking, where alcohol is only to be consumed by customers after they have finished climbing in the arena. Those bringing unauthorised alcohol into the centre will be asked to leave. Customers are not permitted to take part in climbing activities under the influence of alcohol; Clip ‘n Climb Ipswich staff reserve the right to refuse access to the arena if they suspect you may be under the influence of alcohol or any banned substance.

ALL CLIMBING SESSIONS MUST BE BOOKED ONLINE - IT ONLY TAKES 2 MINUTES!

Friends of Clip 'n Climb Ipswich Ipswich